Politique d’expédition

**Shipping Policy**

Thank you for shopping with us. We are committed to delivering your order in a timely and reliable manner.

**Order Processing Time**
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. During periods of high demand, processing times may be slightly extended.

**Shipping Time**
All orders are delivered within **8–10 business days** after processing. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

**Shipping Rates**
Shipping costs are calculated at checkout and depend on your location and order size.

**Shipment Confirmation & Tracking**
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.

**Customs, Duties, and Taxes**
We are not responsible for any customs fees, duties, or taxes applied to your order. These charges are the responsibility of the customer.

**Incorrect Shipping Information**
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

**Lost or Damaged Packages**
If your package is lost or arrives damaged, please contact us as soon as possible. We will work with the shipping provider to resolve the issue.

**Contact Us**
If you have any questions about your order or this shipping policy, please contact us:
Email: info@umbelpet.com

Thank you for choosing to shop with us.